Privacy Policy

Last Updated: July 12, 2026

At oFeriwala ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://oferiwala.com (the "Website") or purchase products through our platform.

By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue using our Website.

1. Scope

This Privacy Policy applies to all visitors, registered users, customers, and anyone interacting with oFeriwala through our website or customer support channels.

We collect and process personal information to:

• Process and deliver your orders.
• Manage your account.
• Improve our products and services.
• Communicate order updates and customer support.
• Send promotional offers (where permitted).
• Detect fraud and maintain website security.
• Comply with applicable laws of Bangladesh.

2. Information We Collect

A. Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Password (stored securely in encrypted form)
• Order History
• Product Reviews and Ratings
• Customer Support Messages

B. Payment Information

When making online payments, your payment details are processed securely through authorized third-party payment gateways.

Depending on your payment method, transactions may be processed via:

• SSLCommerz
• bKash
• Nagad
• Rocket
• Debit/Credit Cards
• Other supported payment providers

oFeriwala does not store your complete debit or credit card information on its servers.

C. Information Collected Automatically

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Date and Time of Visit
• Pages Viewed
• Referring Website
• Click Activity
• Session Information

This information helps us improve website performance and security.

D. Information from Third Parties

We may receive limited information from trusted partners, including:

• Payment Gateway Providers
• Courier and Delivery Partners
• Fraud Detection Services
• Analytics Providers
• Marketing Platforms

3. How We Use Your Information

Your information may be used to:

• Process and deliver orders.
• Verify payments.
• Manage customer accounts.
• Provide customer support.
• Improve website functionality.
• Personalize your shopping experience.
• Recommend products based on browsing history.
• Send order notifications.
• Send promotional campaigns (with opt-out options).
• Detect fraud or suspicious activities.
• Comply with legal obligations.

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information only with trusted service providers necessary for operating our business.

These may include:

Delivery Partners

To deliver your products and provide shipment updates.

Payment Service Providers

To securely process online transactions.

Technology Service Providers

For website hosting, maintenance, analytics, security monitoring, and cloud services.

Government or Law Enforcement Authorities

Where required by applicable laws, regulations, or lawful court orders.

All service providers are expected to protect your information and use it only for authorized purposes.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your transactions.
• Provide customer support.
• Meet accounting and taxation requirements.
• Resolve disputes.
• Prevent fraud.
• Comply with Bangladeshi laws.

After the retention period, information is securely deleted or anonymized where appropriate.

6. Cookies and Tracking Technologies

oFeriwala uses cookies and similar technologies to:

• Keep you logged in.
• Remember your shopping cart.
• Save your preferences.
• Improve website performance.
• Measure website traffic.
• Personalize advertisements and recommendations.

You may disable cookies through your browser settings, although certain features of the Website may not function correctly.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your information, including:

• SSL (Secure Socket Layer) encryption.
• Secure hosting infrastructure.
• Encrypted passwords.
• Firewall protection.
• Restricted employee access.
• Regular software updates.
• Malware monitoring.
• Secure payment integrations.

Although we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

8. Your Rights

Subject to applicable Bangladeshi laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Request deletion of your account (subject to legal obligations).
• Withdraw consent for marketing communications.
• Request information regarding how your data is processed.

Requests may be submitted through our customer support channels.

9. Marketing Communications

If you subscribe to our newsletters or promotional updates, we may contact you through:

• Email
• SMS
• Phone Calls
• WhatsApp
• Push Notifications (where applicable)

You may unsubscribe from promotional communications at any time using the unsubscribe option or by contacting us.

Transactional communications (such as order confirmations and delivery updates) will continue to be sent as necessary.

10. Children's Privacy

oFeriwala is intended for users aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will promptly delete it.

11. Third-Party Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

oFeriwala reserves the right to update this Privacy Policy at any time.

Any revisions will become effective immediately after being published on the Website.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.