Learn about our refund eligibility, process, and policy.
At Ghorer Bazar, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and hassle-free.
When am I eligible for a refund? You may request a refund if: You received a damaged, defective, or wrong product The product is out of stock after your payment A return request has been approved under our Happy Return Policy
How do I request a refund? Just contact us through: WhatsApp Facebook Messenger Live Chat Phone Call Share your Order ID and your issue. Our support team will verify and start the refund process instantly.
Refund Methods: Refunds are issued through the original payment method: bKash Nagad Visa/MasterCard For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad.
Refund Time frame: Once approved, refunds are typically processed within: 1–3 working days for mobile banking 7–15 working days for card payments (bank processing time may vary)
Partial Refunds If only part of your order qualifies for a refund, we will refund the amount for that specific item.
No Hidden Deductions You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.
We’re Here to Help Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free.
Your trust matters to us—shop confidently with Ghorer Bazar knowing you’re protected.
