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Please review the terms that govern the use of our website and services.
Last Updated: July 12, 2026
Welcome to oFeriwala ("Website"), operated by oFeriwala ("we," "our," or "us"). By accessing or using our website, mobile website, or any of our services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
Customer / User / You refers to any individual or entity accessing, browsing, or purchasing products from oFeriwala.
Products refer to all products available for sale on oFeriwala, including but not limited to groceries, spices, household essentials, electronics, fashion items, beauty products, gifts, and other merchandise.
Website refers to https://oferiwala.com and any associated mobile versions or future applications.
Order means a purchase request placed through our website.
You must be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the laws of the People's Republic of Bangladesh.
To place an order, you may be required to create an account.
You agree to:
oFeriwala reserves the right to suspend or terminate any account involved in fraudulent, abusive, or unlawful activities.
We strive to ensure that all product descriptions, specifications, images, and prices are accurate.
However:
We reserve the right to correct any errors, inaccuracies, or omissions at any time.
All prices displayed on the website are in Bangladeshi Taka (BDT).
Unless otherwise stated:
We currently accept available payment methods including:
Orders may be cancelled if payment authorization fails or fraudulent activity is detected.
After placing an order, you will receive an order confirmation by email, SMS, or phone.
Receiving an order confirmation does not guarantee acceptance.
An order is considered accepted when:
We reserve the right to reject or cancel any order due to:
Customers may request cancellation before an order has been packed or dispatched.
Once dispatched, cancellation requests may not be accepted.
oFeriwala reserves the right to cancel any order if necessary and will refund prepaid amounts where applicable.
We deliver to selected locations throughout Bangladesh.
Delivery times depend on:
Estimated delivery times are not guaranteed.
Customers are responsible for providing complete and accurate delivery information.
oFeriwala shall not be liable for delivery failures resulting from incorrect addresses or unavailable recipients.
Customer satisfaction is important to us.
Returns or replacements are accepted only if:
Customers must notify us within 24 hours of receiving the order.
Products must remain unused and in their original packaging.
The following items are generally not eligible for return unless defective:
Approved refunds will be processed through the original payment method within 7–10 business days where applicable.
Discounts, coupons, promotional campaigns, and voucher codes:
oFeriwala reserves the right to cancel promotions resulting from technical errors or misuse.
You agree not to:
Violation of these Terms may result in account suspension and legal action.
All content on oFeriwala including:
is the intellectual property of oFeriwala or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
Unauthorized reproduction or commercial use is strictly prohibited.
Your privacy is important to us.
Personal information is collected and processed in accordance with applicable laws of Bangladesh, including the Consumer Rights Protection Act, Digital Security Act (where applicable), and other relevant regulations.
Please review our Privacy Policy for complete details.
To the fullest extent permitted by law, oFeriwala shall not be liable for:
Our total liability for any claim shall not exceed the amount paid for the relevant order.
oFeriwala shall not be liable for any delay or failure resulting from circumstances beyond our reasonable control, including but not limited to:
Our website may contain links to third-party websites or payment providers.
oFeriwala is not responsible for the content, security, or privacy practices of such third parties.
These Terms & Conditions shall be governed by the laws of the People's Republic of Bangladesh.
Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.
oFeriwala reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of the revised Terms.
